Return and Cancellation Policy
Thank you for the trust you have placed in us, and we promise to take all necessary measures to maintain that trust.
At Chochi Foods, we work as one team with a common purpose – to provide best-in-class service to our little customers. Our philosophy has always centered on our belief that all products should be shipped with good quality packaging and in time for your little one’s nutritional needs.
Cancellation Policy
If you need to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund after deducting a transaction charge of 2%.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement only in cases where there are defects found with the product.
Return Policy
We have a no return and no refund policy.
Exceptions
We take great care in packaging our products, but if the item arrives damaged, we will either replace it or refund it as long as you let us know within 24 hours of receiving your package (as determined by tracking).
If you feel that your packaging is damaged, please do not accept the parcel and send it back to us. Just ensure to click an image of the parcel before sending it back.
Leave us a message at 739 739 7779, or WhatsApp the image, or email us at chochifoods@gmail.com.
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Thank you for choosing Chochi Foods!